What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”
Avaya Contact Center Customers Benefit from CSI Innovations Building on recent and historical success in the Avaya market, CSI’s Virtual Observer adds included features which bolster the value of the […]
3 perspectives of Real-Time Call Center Dashboard Statistics in Virtual Observer. CSI has created a real time dashboard which presents data from your Avaya CMS metrics directly into your everyday […]
In the teleservices space, everyone hears about the importance of the voice of the customer. While some may assume it simply means the customer needs an opportunity to be heard, […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.