CSI's Virtual Observer
Quality Monitoring System Offers:
- The Best Value To Price In The Call Recording Industry
- The Reliability Of A 97.5% Customer Retention Rate
- A Flexible System Which Works Well With Others
Hot Topics: Virtual Observer Call Monitoring
100% recording 3com Cisco Nortel integration LIVE VIDEO MONITORING CMAPI Auto-Archiving DMCC E-LEARNING Media Encryption PLAYBACK Supervisor-Agent Chat Agent Auditing SMDR CTI performance reporting Integrated Screen Capture Mitel Siemens ShoreTel Avaya SURVEYING INTEGRATED EVALUATION
Print Page
Email Page
"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"
- Tobey Aronsohn
Childrens Memorial Hospital
Childrens Memorial Hospital
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly!
