Virtual Observer is a product of Coordinated Systems, Inc.


What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“They’ve virtualized much of the environment and have also customized the Avaya DMCC recording services to a degree unlike anything else the market has to offer,”

April 3, 2014

CSI offers a multi-channel means of connecting with us

There are many different ways to connect with us here at CSI, but we pride ourselves in always being able to have a live human answering the phone to get […]

Read More

March 17, 2014

11 ways to bulletproof your customer’s WFO project management efforts

There’s a reason why our implementations always succeed and partner-customer relationships flourish. In no particular order: * Ensure that a primary contact from each functional group is actively involved from the […]

Read More

February 21, 2014

5 reasons to love our fresh, updated WFO user interface

1) Virtual Observer’s (VO) Web-based user interface is cleaner, modern and extremely easy to use, while maintaining predictive navigation and familiarity for users of the previous version. Users take to […]

Read More

About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

Contact Us:

Your Name (required)

Your Email (required)


Your Message