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Top 10 Benefits of Real-Time Dashboard Analytics for Contact Centers
Scale New Heights with CSI and Virtual Observer.
Our Robust Quality Monitoring System Offers:
- The Reliability Of A 97.5% Customer Retention Rate
- An Enterprise Ready Solution Which Scales With Your Requirements
- The Foundation Of 30+ Years In Business
Coordinated Systems, Inc., of East Hartford, CT, is pleased to introduce the next generation of the Virtual Observer call recording and quality optimization suite, a completely web-based user interface with powerful real-time
dashboard analytics. Continue reading...
- Quality Monitoring Features
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"One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice"
- Jason Phillipson
Harry and David
Harry and David
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