What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”


March 2, 2015

Supervisors also benefit from the power of Virtual Observer’s Agent Portal

The Virtual Observer Agent Portal allows an agent to access their own recordings and evaluations at the tip of their fingers.  The feature’s benefits are not exclusive to the Agent, […]

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February 10, 2015

Use Virtual Observer’s “My Account” feature to personalize your experience

Make it your own! Don’t we all love having the freedom for individuality and truly making something our own? Our Virtual Observer web interface allows you to do just that […]

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October 29, 2014

CSI offers unique & affordable recording options for Avaya Business Partners

Avaya Contact Center Customers Benefit from CSI Innovations Building on recent and historical success in the Avaya market, CSI’s Virtual Observer adds included features which bolster the value of the […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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