- Read about how Cigars International leveraged Virtual Observer to drive customer experience
- CSI is pleased to introduce the Virtual Observer Community Workforce Management (WFM) solution, a best-of-breed option which fits our low-cost-of-ownership value proposition.
- We're celebrating our 40th anniversary in business!
- Discover Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and workforce optimization suite, a completely web-based user interface with powerful real-time dashboard analytics.

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"What we like most about Virtual Observer is the security: PCI standards, Internal Security, Ease of use – it should be simple. Customization and flexibility is also important -- being able to integrate with different phone systems, customizable reports, customizable columns/fields"

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