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March 13, 2012Flatten Your Global Cost of Ownership for Call MonitoringMarch 13, 2012
Customer service in the age of social sharingMarch 13, 2012
Top 10 Benefits of Real-Time Dashboard Analytics for Contact Centers
Scale New Heights with CSI and Virtual Observer.
Our Robust Call Monitoring System Offers:
- The Easiest Way To Transform Your Call Center's Performance
- The Reliability Of A 95%+ Customer Retention Rate
- The Assurance Of A Support Team Who Cares About Your Success
Coordinated Systems, Inc., of East Hartford, CT, celebrating our 40th anniversary, is pleased to introduce Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality
monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and quality optimization suite, a completely web-based user interface with powerful real-time dashboard analytics.
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- Quality Monitoring Features
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"From my perspective the ability to utilize the tool as a way to measure effectiveness and our ability to use it for training and development purposes are important. Also, having two locations it gives my Leadership Team the ability to collaborate when reviewing monitoring sessions"
- Mike Palumbo
Iron Mountain
Iron Mountain
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