Coordinated Systems, Inc., of East Hartford, CT, celebrating our 40th anniversary, is pleased to introduce Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and quality optimization suite, a completely web-based user interface with powerful real-time dashboard analytics. Continue reading...

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• Quality Monitoring Features
• Professional Services
• Quality Monitoring Solutions By Industry
• Supported Phone Systems
• Call Recording Methods

"Aside from loving the ease and convenience of recording Customer Service Representatives (random scheduling / once a CSR is added there is no need to follow up to ensure they are being recorded) it is very user friendly when retrieving calls for monitoring purposes and feedback"

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