What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

One of the most secure companies in the world, Iron Mountain’s IT staff has said “We have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with CSI technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate technical aptitude is far too rare!”


October 29, 2014

CSI offers unique & affordable recording options for Avaya Business Partners

Avaya Contact Center Customers Benefit from CSI Innovations Building on recent and historical success in the Avaya market, CSI’s Virtual Observer adds included features which bolster the value of the […]

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September 26, 2014

Avaya CMS Real-Time Toolbar: 3 Perspectives

3 perspectives of Real-Time Call Center Dashboard Statistics in Virtual Observer. CSI has created a real time dashboard which presents data from your Avaya CMS metrics directly into your everyday […]

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August 15, 2014

Teleservices Firms Benefit Greatly by Capturing VoC

In the teleservices space, everyone hears about the importance of the voice of the customer. While some may assume it simply means the customer needs an opportunity to be heard, […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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