Virtual Observer - Call Recording & Quality Monitoring Solutions

Scale New Heights with CSI and Virtual Observer.
Our Robust Call Monitoring Solution Offers:

V4 Unleashed! Coordinated Systems, Inc., of East Hartford, CT, is pleased to introduce the next generation of the Virtual Observer call recording and quality optimization suite, a completely web-based user interface with powerful real-time dashboard analytics. Continue reading...

"Aside from loving the ease and convenience of recording Customer Service Representatives (random scheduling / once a CSR is added there is no need to follow up to ensure they are being recorded) it is very user friendly when retrieving calls for monitoring purposes and feedback"
- June Bruce
A. Duie Pyle
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