Virtual Observer is a product of Coordinated Systems, Inc.

 
 

What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”

‐ Steve Addy
Day-Timers

April 3, 2014

CSI offers a multi-channel means of connecting with us

There are many different ways to connect with us here at CSI, but we pride ourselves in always being able to have a live human answering the phone to get […]

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March 17, 2014

11 ways to bulletproof your customer’s WFO project management efforts

There’s a reason why our implementations always succeed and partner-customer relationships flourish. In no particular order: * Ensure that a primary contact from each functional group is actively involved from the […]

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February 21, 2014

5 reasons to love our fresh, updated WFO user interface

1) Virtual Observer’s (VO) Web-based user interface is cleaner, modern and extremely easy to use, while maintaining predictive navigation and familiarity for users of the previous version. Users take to […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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