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About CSI

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners.

Our flagship product, Virtual Observer (VO), is a call recording and quality assurance solution for call centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides high value and exceeds client requirements and enhances client satisfaction.

Please review our many customer success stories.

About our people:

We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us. From your very first contact with us, you will be regarded with respect and treated with the professionalism you expect and we demand.

Our company is made up of the basic functional departments you'd expect: administrative, sales, support and development. All of our people are specialized in certain functions yet have been cross-trained in almost all areas. We treat each other like customers - it's all part of learning the mantra of "building great customer experiences".

A typical lunch hour at our office will find most employees sitting together, talking about business, but also about baseball. We are passionate about sports here.

One of the most important working philosophies we have in action is the fact that we always have a human answering the phone. Our administrative staff is always extremely courteous.

The Sales team is knowledgeable and consultative by nature, taking a solution approach with a soft sell methodology.

The Support team knows our products thoroughly. We have a centralized CRM system that gives us immediate access to customer information.

Our experienced development team excels in identifying customer needs and creating a working solution that fills those requirements. Research and development efforts are driven many times by customer needs.

CSI's sister company CSI.NET offers technology consulting and network maintenance services for Connecticut-based businesses. CSI.NET also builds custom servers and is our primary supplier of system hardware and technical services.

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International