Virtual Observer CSI
CSI - Coordinated Systems, Inc. Our biggest differentiator is our people... wait until you see the difference in yours!
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"I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!"

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Home > Build Your Solution

Call Center Quality Monitoring Solution Wizard

Call Center Quality Monitoring Solution Wizard

Looking to improve the performance of your call center agents?

With Virtual Observer, you can Start Small and Think Big.

Click Here to Start You may not need all of the bells and whistles at this moment and time, and we won't force you into buying anything you don't need. Many of our current client base have started with a simple random sample recording solution in one small call center, and later expanded to 100% logging in multiple centers.

virtual observer's visual playback

This solution wizard is designed to gather your specific requirements so that we can determine which Virtual Observer solution is right for you. With many variables to consider, from multi-location recording to small call centers, and many optional features, such as advanced screen capture and e-learning, there ends up being many different configurations to choose from. This wizard helps us select the perfect solution for you. Our approach is to not oversell you bloated features that you will never use - with Virtual Observer, you won’t have to pay for features that you don’t need.

Please follow this simple interview process -- it will only take about 5 minutes.

Click Here to Start  

CSI - building great customer experiences since 1972

Coordinated Systems, Inc.     165 Burnside Avenue     East Hartford, CT 06108     860-289-2151