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September 26, 2014

Avaya CMS Real-Time Toolbar: 3 Perspectives

3 perspectives of Real-Time Call Center Dashboard Statistics in Virtual Observer. CSI has created a real time dashboard which presents data from your Avaya CMS metrics directly into your everyday […]

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August 15, 2014

Teleservices Firms Benefit Greatly by Capturing VoC

In the teleservices space, everyone hears about the importance of the voice of the customer. While some may assume it simply means the customer needs an opportunity to be heard, […]

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June 17, 2014

Connecting Virtual Observer with Salesforce CRM

As many of our business partner count Salesforce among their partners, we’re extra excited to announce the availability of our official Salesforce Connector. The CSI SalesForce Connector will allows our […]

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June 3, 2014

Taking training to a whole new level of analytic discovery

The initial training sessions scheduled for all new customers typically dive into basic system navigation, system administration, supervisor usage and agent usage, reports, dashboards, etc. Additional training opportunities allow for […]

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April 29, 2014

Introducing Workforce Optimization as a Service

Virtual Observer Introduces Workforce Optimization as a Service Coordinated Systems, Inc., (CSI) of East Hartford, CT is excited to announce the release of Virtual Observer “Workforce Optimization as a Service” […]

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