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October 29, 2014

CSI offers unique & affordable recording options for Avaya Business Partners

Avaya Contact Center Customers Benefit from CSI Innovations Building on recent and historical success in the Avaya market, CSI’s Virtual Observer adds included features which bolster the value of the […]

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September 26, 2014

Avaya CMS Real-Time Toolbar: 3 Perspectives

3 perspectives of Real-Time Call Center Dashboard Statistics in Virtual Observer. CSI has created a real time dashboard which presents data from your Avaya CMS metrics directly into your everyday […]

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August 15, 2014

Teleservices Firms Benefit Greatly by Capturing VoC

In the teleservices space, everyone hears about the importance of the voice of the customer. While some may assume it simply means the customer needs an opportunity to be heard, […]

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June 17, 2014

Connecting Virtual Observer with Salesforce CRM

As many of our business partners count Salesforce among their partners, we’re extra excited to announce the availability of our official Salesforce Connector. The CSI SalesForce Connector will allow our […]

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June 3, 2014

Taking training to a whole new level of analytic discovery

The initial training sessions scheduled for all new customers typically dive into basic system navigation, system administration, supervisor usage and agent usage, reports, dashboards, etc. Additional training opportunities allow for […]

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