News Center

June 17, 2014

Connecting Virtual Observer with Salesforce CRM

As many of our business partner count Salesforce among their partners, we’re extra excited to announce the availability of our official Salesforce Connector. The CSI SalesForce Connector will allows our […]

Read More

June 3, 2014

Taking training to a whole new level of analytic discovery

The initial training sessions scheduled for all new customers typically dive into basic system navigation, system administration, supervisor usage and agent usage, reports, dashboards, etc. Additional training opportunities allow for […]

Read More

April 29, 2014

Introducing Workforce Optimization as a Service

Virtual Observer Introduces Workforce Optimization as a Service Coordinated Systems, Inc., (CSI) of East Hartford, CT is excited to announce the release of Virtual Observer “Workforce Optimization as a Service” […]

Read More

April 3, 2014

CSI offers a multi-channel means of connecting with us

There are many different ways to connect with us here at CSI, but we pride ourselves in always being able to have a live human answering the phone to get […]

Read More

March 17, 2014

11 ways to bulletproof your customer’s WFO project management efforts

There’s a reason why our implementations always succeed and partner-customer relationships flourish. In no particular order: * Ensure that a primary contact from each functional group is actively involved from the […]

Read More