Features
Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assetsPlease browse the more detailed feature descriptions from the menu on the left.
The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:
- Features
- Playback
- Integrated Evaluation
- Integrated Screen Capture
- E-Learning
- VO Live
- Performance Reporting
- Data Defender
- Auto-Archiving
- CTI/SMDR Integration
- Customer Surveys
- Speech Analytics
- Customer Success Stories
- Professional Services
- Solutions By Industry
- Supported Phone Systems
- Recording Methods
"Virtual Observer was the product with the most features for the value, especially value to price"
- Alec Brecker
Results Companies
Results Companies
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