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Call Center Monitoring Features

Virtual Observer's core feature set include all of the necessary call recording and quality monitoring components needed to help your call center reach your performance targets and turn your recorded calls into valuable assets

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Coordinated Systems, Inc., (CSI), enjoying our 40th year in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI's flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Avaya, Cisco, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.

Please browse the more detailed feature descriptions from the menu on the left.

The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:

Contact Center Quality Monitoring Features

"The most important use of Virtual Observer for us is the ability to replay calls. This allows us to evaluate how well our reservations agents are doing and if they are meeting Five Diamond standards on every call. It has proved to be an essential training tool for us"

- Zane Robinson
The Breakers