Automatic Archiving
Gain access to virtual endless storage of recorded events
The Auto-Archiving module works within Virtual Observer (VO) Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Auto-Archiving module gives you the ability to automatically store your data to NAS or SAN for virtual endless storage.
Features:
- Unlimited Storage Space
- Automatically works behind the scenes
- Automatically purges events based on custom defined criteria
- Set permissions for archive access security levels
Big Time ROI...VO's Auto-Archiving enables you to:
- Save on hardware costs by not needing to purchase additional space
- Reduce risk of system failure due to unavailable disk space
- Reduce labor of manually purging and archiving events
How It Works For You:
- Auto-Archiving duplicates each recorded event and saves it to NAS or SAN
- Investigate Encryption options to meet security standards
- Contact Center Quality Monitoring Features
- Included: VO Live
- Included: Playback
- Included: Integrated Evaluation
- Included: Dashboard Analytics
- Included: System Security, Media Encryption & Auditing
- // Workforce Management
- // Desktop Analytics
- // Call Insight Speech Analytics
- // Agent Portal
- // LightsOut! API for PCI Compliance
- // Rules-Based Screen Capture
- // Multi-Channel Interactions
- // Auto-Archiving
- // Customer Surveys
- Customer Success Stories
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"What we find most beneficial is the ability to: View which agent is recording at any given time. Option to manually add agents to view segments, positions & times"
- Michelle Maldonado
Fox Racing
Fox Racing
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or call us at 860-289-2151
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