Automatic Archiving
Gain access to virtual endless storage of recorded events
The Auto-Archiving module works within Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Auto-Archiving module gives you the ability to store and burn your data to external media (hardware not included) for virtual endless storage.
Features:
- Unlimited Storage Space
- Automatically works behind the scenes
- Automatically purges events based on custom defined criteria
- Set permissions for archive access security levels
Big Time ROI...VO's Auto-Archiving enables you to:
- Save on hardware costs by not needing to purchase additional space
- Reduce risk of system failure due to unavailable disk space
- Reduce labor of manually purging and archiving events
How It Works For You:
- Auto-Archiving duplicates each recorded event and saves it to a media pack for external storage
- As events are recorded and stored to on-line storage they are also copied to media packs
- When a removable media pack is full, a label is printed and the media pack is stored in a safe secure library for later retrieval.
- A new empty media pack is inserted into the drive and the process starts over again
- The archive service will pause and wait for the full media pack to be replaced before continuing and eventually catching up to its self.
- Investigate Encryption options to meet security standards
- Features
- Playback
- Integrated Evaluation
- Integrated Screen Capture
- E-Learning
- VO Live
- Performance Reporting
- Data Defender
- Auto-Archiving
- CTI/SMDR Integration
- Customer Surveys
- Speech Analytics
- Customer Success Stories
- Professional Services
- Solutions By Industry
- Supported Phone Systems
- Recording Methods
"One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice"
- Jason Phillipson
Harry and David
Harry and David

