Automatic Archiving

Gain access to virtual endless storage of recorded events

The Auto-Archiving module works within Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Auto-Archiving module gives you the ability to store and burn your data to external media (hardware not included) for virtual endless storage.

Features:

• Unlimited Storage Space
• Automatically works behind the scenes
• Automatically purges events based on custom defined criteria
• Set permissions for archive access security levels

Big Time ROI...VO's Auto-Archiving enables you to:

• Save on hardware costs by not needing to purchase additional space
• Reduce risk of system failure due to unavailable disk space
• Reduce labor of manually purging and archiving events

How It Works For You:

1. Auto-Archiving duplicates each recorded event and saves it to a media pack for external storage
2. As events are recorded and stored to on-line storage they are also copied to media packs
3. When a removable media pack is full, a label is printed and the media pack is stored in a safe secure library for later retrieval.
4. A new empty media pack is inserted into the drive and the process starts over again
5. The archive service will pause and wait for the full media pack to be replaced before continuing and eventually catching up to its self.
6. Investigate Encryption options to meet security standards