E-Learning: Reinvented:
Virtual Observer’s E-Learning capabilities have been taken to the next level with Agent Portal, where agents are able to log in and access a queue of learning tasks right from within the portal.
- Quality Monitoring Features
- Included: VO Live
- Included: Playback
- Included: Integrated Evaluation
- Included: Dashboard Analytics
- // Call Insight Speech Analytics
- // Agent Portal
- // Data Defender for PCI Compliance
- // Rules-Based Screen Capture
- // Auto-Archiving
- // CTI/SMDR Integration
- // Customer Surveys
- Customer Success Stories
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"
- Felix Salvador
UCI Medical Center
UCI Medical Center
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly to your call recording need.
or call us at 860-289-2151
Print Page
Email Page
