Features
Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assetsPlease browse the more detailed feature descriptions from the menu on the left.
The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:
- Features
- Playback
- Integrated Evaluation
- Integrated Screen Capture
- E-Learning
- VO Live
- Performance Reporting
- Data Defender
- Auto-Archiving
- CTI/SMDR Integration
- Customer Surveys
- Speech Analytics
- Customer Success Stories
- Professional Services
- Solutions By Industry
- Supported Phone Systems
- Recording Methods
"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"
- Kara Fitzgerald
Lockheed Federal Credit Union
Lockheed Federal Credit Union
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly!
or call us at 860-289-2151
Print Page
Email Page
