Features
Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assetsPlease browse the more detailed feature descriptions from the menu on the left.
The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:
- Quality Monitoring Features
- Included: VO Live
- Included: Playback
- Included: Integrated Evaluation
- Included: Dashboard Analytics
- // Call Insight Speech Analytics
- // Agent Portal
- // Data Defender for PCI Compliance
- // Rules-Based Screen Capture
- // Auto-Archiving
- // CTI/SMDR Integration
- // Customer Surveys
- Customer Success Stories
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"Aside from loving the ease and convenience of recording Customer Service Representatives (random scheduling / once a CSR is added there is no need to follow up to ensure they are being recorded) it is very user friendly when retrieving calls for monitoring purposes and feedback"
- June Bruce
A. Duie Pyle
A. Duie Pyle
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly to your call recording need.
or call us at 860-289-2151
Print Page
Email Page
