Features
Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assetsPlease browse the more detailed feature descriptions from the menu on the left.
The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:
Print Page
Email Page
- Features
- Playback
- Integrated Evaluation
- Integrated Screen Capture
- E-Learning
- VO Live
- Performance Reporting
- Data Defender
- Auto-Archiving
- CTI/SMDR Integration
- Customer Surveys
- Speech Analytics
- Customer Success Stories
- Professional Services
- Solutions By Industry
- Supported Phone Systems
- Recording Methods
"First and foremost, I wanted to let you know how much I appreciate working with you on these implementations over the past three years. Your willingness to work with the customer and open lines of communications you maintain through the process are very commendable. In short, it is an absolute pleasure to work with you on these projects and look forward to future ventures that WILL occur. Great job on Version 3!"
- Bob Boursow
ACS / Lockheed
ACS / Lockheed
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly!
