Features
Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assetsPlease browse the more detailed feature descriptions from the menu on the left.
The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:
- Quality Monitoring Features
- Included: VO Live
- Included: Playback
- Included: Integrated Evaluation
- Included: Dashboard Analytics
- // Call Insight Speech Analytics
- // Agent Portal
- // Data Defender for PCI Compliance
- // Rules-Based Screen Capture
- // Auto-Archiving
- // CTI/SMDR Integration
- // Customer Surveys
- Customer Success Stories
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"We chose CSI because it was a very affordable product that provided as many or more features than the pricey competition. They offer a product that allows small organizations to monitor quality like large organizations do. Actually, the VO product has more features than the one that I used when working for a large third party call center (33,000 + employees)."
- Margaret Hooper
Pica Group
Pica Group
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