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Call Center Monitoring Features

Virtual Observer's core feature set include all of the necessary call recording and quality monitoring components needed to help your call center reach your performance targets and turn your recorded calls into valuable assets

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Coordinated Systems, Inc., (CSI), enjoying our 40th year in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI's flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Avaya, Cisco, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.

Please browse the more detailed feature descriptions from the menu on the left.

The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:

Contact Center Quality Monitoring Features

"We chose CSI because it was a very affordable product that provided as many or more features than the pricey competition. They offer a product that allows small organizations to monitor quality like large organizations do. Actually, the VO product has more features than the one that I used when working for a large third party call center (33,000 + employees)."

- Margaret Hooper
Pica Group