Integrated Screen Capture

Enable supervisors to playback recorded audio of agent interactions along with synchronized full-video screen capture

The Screen Capture module works within Virtual Observer (VO) Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Screen Capture allows for audio recording and screen recording with synchronized playback. Virtual Observer's Integrated Screen Capture creates a true full-motion video using an industry leading lossless video compression codec. The video is a smooth, real time capture of your MS-Windows desktop environment, including multi-monitor support in call-center environments.

Feature Highlights:

• Industry Leading High-Compression Lossless Video Codec
• Only Captures Delta or Screen Changes
• Captures 2 to 7 Frames Per Second Based on Available CPU Cycles (Optimize-Mode)
• Full Motion Video without individual slide images
• Functions as a Windows NT-Service completely stealth to the Agent

• Improve agent performance by monitoring CRM usage
• Reduce Call Wrap-Up by improving CRM process flow
• Produce "New Hire" Training Materials
• Include Screen Recordings in Content Deliverables and e-Learning

1. The screen capture component begins recording on the Agents PC when the Recording Server starts recording audio on the PBX.
2. Synchronized playback allows managers to zoom, pause, play, fast-forward and jump between different areas within an event.
3. Screens can be exported along with audio and delivered in many different formats.