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Virtual Observer Performance Reporting

Create custom reports and enable users to dig deep into call center performance trends

Use Virtual Observer Custom Report Writer and Analytics to track your important metrics. Virtual Observer (VO) Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Custom Report Writer will help you to identify your team's performance strengths and weaknesses.

Features:

Create custom reports from scratch, or from popular templates
Include images, graphs, sub-reports, groups, summary items and much more
Create your report using step by step Report Creation Wizard (powered by Crystal Reports)
Run reports on agents, scoring, call types and more
Saves each custom report to the main application launcher

Big Time ROI...VO's Analytics and Custom Report Writer enables you to:

Start using report writer right away due to ease of use - no database software knowledge requirements
Reduce training time with the incredible usability of VO's report writer
Identify strengths and weaknesses in your call center
Identify improvements and declines in performance

How It Works For You:

Start the custom report wizard
Select data to include
Identify parameters and criteria
Run report and save to menu

Quality Monitoring Features

"What we like most about Virtual Observer is the security: PCI standards, Internal Security, Ease of use – it should be simple. Customization and flexibility is also important -- being able to integrate with different phone systems, customizable reports, customizable columns/fields"

- Todd DeBoer
Baudville, Inc.