Virtual Observer Performance Reporting

Create custom reports and enable users to dig deep into call center performance trends

Use Virtual Observer Custom Report Writer and Analytics to track your important metrics. Virtual Observer (VO) Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Custom Report Writer will help you to identify your team's performance strengths and weaknesses.

Features:

• Create custom reports from scratch, or from popular templates
• Include images, graphs, sub-reports, groups, summary items and much more
• Create your report using step by step Report Creation Wizard (powered by Crystal Reports)
• Run reports on agents, scoring, call types and more
• Saves each custom report to the main application launcher

Big Time ROI...VO's Analytics and Custom Report Writer enables you to:

• Start using report writer right away due to ease of use - no database software knowledge requirements
• Reduce training time with the incredible usability of VO's report writer
• Identify strengths and weaknesses in your call center
• Identify improvements and declines in performance

How It Works For You:

1. Start the custom report wizard
2. Select data to include
3. Identify parameters and criteria
4. Run report and save to menu