Virtual Observer - Call Recording & Quality Monitoring Solutions
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Quality

Playback

Gain a visual representation of the entire call

Audio is completely integrated with screen activity to give you a true recreation of your agent's activity during interactions. VO's playback screen also allows you to:

  • easily identify long periods of silence or hold time
  • see changes in call volume
  • quickly annotate calls with important notes
  • view agent screen activity
  • score agent performance right from within playback screen
  • dynamically resize or remove windows, saving your preferred view

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"I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!"
- Richard Prescott
Iron Mountain
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CSI - building great customer experiences since 1972