Playback

Gain a visual representation of the entire call

Audio is completely integrated with screen activity to give you a true recreation of your agent's activity during interactions. VO's playback screen also allows you to:

• easily identify long periods of silence or hold time
• see changes in call volume
• quickly annotate calls with important notes
• view agent screen activity
• score agent performance right from within playback screen
• dynamically resize or remove windows, saving your preferred view

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