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Playback

Gain a visual representation of the entire call

Audio is completely integrated with screen activity to give you a true recreation of your agent's activity during interactions. VO's playback screen also allows you to:

easily identify long periods of silence or hold time
see changes in call volume
quickly annotate calls with important notes
view agent screen activity
score agent performance right from within playback screen

dynamically resize or remove windows, saving your preferred view

Features

"From my perspective the ability to utilize the tool as a way to measure effectiveness and our ability to use it for training and development purposes are important. Also, having two locations it gives my Leadership Team the ability to collaborate when reviewing monitoring sessions"

- Mike Palumbo
Iron Mountain