Playback
Gain a visual representation of the entire call
Audio is completely integrated with screen activity to give you a true recreation of your agent's activity during interactions. VO's playback screen also allows you to:
- easily identify long periods of silence or hold time
- see changes in call volume
- quickly annotate calls with important notes
- view agent screen activity
- score agent performance right from within playback screen
- dynamically resize or remove windows, saving your preferred view
- Quality Monitoring Features
- Included: VO Live
- Included: Playback
- Included: Integrated Evaluation
- Included: Dashboard Analytics
- // Call Insight Speech Analytics
- // Agent Portal
- // Data Defender for PCI Compliance
- // Rules-Based Screen Capture
- // Auto-Archiving
- // CTI/SMDR Integration
- // Customer Surveys
- Customer Success Stories
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"What we like most about Virtual Observer is the security: PCI standards, Internal Security, Ease of use – it should be simple. Customization and flexibility is also important -- being able to integrate with different phone systems, customizable reports, customizable columns/fields"
- Todd DeBoer
Baudville, Inc.
Baudville, Inc.
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