Leverage the data in your recorded calls by adding Speech Analytics
- Quickly identify critical trends developing now
- Use wordspotting to queue evaluations
- Identify key triggers for expected and unexpected issues
- Proactively respond faster instead of reacting
- Determine root causes of first call resolution problems
Hit your revenue targets by using Virtual Observer with Speech Analytics to help identify trends, make course corrections and improve agent performance
- Features
- Playback
- Integrated Evaluation
- Integrated Screen Capture
- E-Learning
- VO Live
- Performance Reporting
- Data Defender
- Auto-Archiving
- CTI/SMDR Integration
- Customer Surveys
- Speech Analytics
- Customer Success Stories
- Professional Services
- Solutions By Industry
- Supported Phone Systems
- Recording Methods
"We chose CSI because it was a very affordable product that provided as many or more features than the pricey competition. They offer a product that allows small organizations to monitor quality like large organizations do. Actually, the VO product has more features than the one that I used when working for a large third party call center (33,000 + employees)."
- Margaret Hooper
Pica Group
Pica Group
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly!
or call us at 860-289-2151
Print Page
Email Page
