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May 10, 2013WFM integrations done right: AvayaApril 16, 2013
Experience, Synergy and Integration Provides Virtual Observer Community WFM with an AdvantageFebruary 22, 2013
Workforce Management IT Checklist
Scale New Heights with CSI and Virtual Observer.
Our Robust Call Monitoring Solution Offers:
- The Reliability Of A 95%+ Customer Retention Rate
- An Enterprise Ready Recording Solution Which Scales With Your Requirements
- The Foundation Of 40 Years In Business
- Read about how Cigars International leveraged Virtual Observer to drive customer experience
- CSI is pleased to introduce the Virtual Observer Community Workforce Management (WFM) solution, a best-of-breed option which fits our low-cost-of-ownership value proposition.
- We're celebrating our 40th anniversary in business!
- Discover Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and workforce optimization suite, a completely web-based user interface with powerful real-time dashboard analytics.
- CSI is pleased to introduce the Virtual Observer Community Workforce Management (WFM) solution, a best-of-breed option which fits our low-cost-of-ownership value proposition.
- We're celebrating our 40th anniversary in business!
- Discover Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and workforce optimization suite, a completely web-based user interface with powerful real-time dashboard analytics.
- Contact Center Quality Monitoring Features
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"
- Felix Salvador
UCI Medical Center
UCI Medical Center
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or call us at 860-289-2151
