- Read about how Cigars International leveraged Virtual Observer to drive customer experience
- CSI is pleased to introduce the Virtual Observer Community Workforce Management (WFM) solution, a best-of-breed option which fits our low-cost-of-ownership value proposition.
- We're celebrating our 40th anniversary in business!
- Discover Virtual Observer's Agent Portal, a breakthrough set of tools which bring the agent directly into the quality monitoring process. Agent Portal is available for Version 4 of the Virtual Observer call recording and workforce optimization suite, a completely web-based user interface with powerful real-time dashboard analytics.

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"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"

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