Call Recording Solutions by IndustryVirtual Observer does not come in a shrink-wrapped, one size fits all package, nor does it fit specifically for any one industry over another. Over the years, however, we have developed success stories in almost every space. Please review the categories on the left and read quotes from customers in each industry.
The icons below represent some of the most important benefits of implementing Virtual Observer. You'll notice them across each specific page:
- Contact Center Quality Monitoring Features
- Professional Services
- Quality Monitoring Solutions By Industry
- Healthcare & Insurance
- Financial & Credit Unions
- Catalog & E-commerce
- Municipal & Utility
- Travel & Entertainment
- Supported Phone Systems
- Call Recording Methods
"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"
- Stephen McDevitt
Quick Contact Form
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or call us at 860-289-2151
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