Virtual Observer - Call Recording & Quality Monitoring Solutions
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Call Recording Solutions by Industry: Financial, Banking and Credit Union Solutions

Call recording systems are a critical component of every financial institution's technology arsenal. Compliance, legal and quality assurance requirements mandate the need for a solution which will enable you to:

  • Record calls and meet compliances and industry regulations
  • Encrypt recorded customer interactions and meet security standards
  • Record calls for liability protection
  • Record calls for dispute resolution
  • Record calls in customer service departments and use integrated evaluation and e-learning for training purposes to improve contact center performance
  • Provide an understanding of customer perceptions and needs
  • Continually improve the quality initiative
  • Provide an easy to use interface
  • Improve collection rates, sales, and other performance metrics
  • Integrate data from multiple locations for a true enterprise solution

Featured Testimonials from financial services customers:

Lockheed Federal Credit Union
"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"
- Kara Fitzgerald, Director, Call Center Sales & Service
- Read about how Virtual Observer helped LFCU enhance delivery of member services

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"One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice"
- Jason Phillipson
Harry and David
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