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February 23, 2010
CSI earns Partner Loyalty Recognition honor at 2010 NACR Sales Conference

February 10, 2010
Over 37 years in business, CSI's CEO speaks to longevity and success

February 3, 2010
Health System Provider Extends Quality Process to Call Center Using Call Recording...

February 2, 2010
Healthcare facility creates call center of excellence

January 19, 2010
An Opinion on Social Media and the Contact Center

January 19, 2010
Call Center Agent Training: Onsite vs. Webinar Training

January 19, 2010
These are the rules of business...in call logging terms, that is.

January 19, 2010
Virtual Observer & Server Virtualization: Lean, Green & Mean

December 1, 2009
Quick List: Benefits of Quality Monitoring

November 5, 2009
Nex-Tech implements Virtual Observer for automating customer service initiatives

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"One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice"

- Jason Phillipson
Harry and David