Virtual Observer Call Recording Solution Now Rated “Avaya Aura Compliant”

Coordinated Systems, Inc. (CSI), a leading call recording solution provider, today announced that its Virtual Observer is compliant with Avaya Aura(TM) Communication Manager 6.0 and Avaya Aura™ Application Enablement Services 5.2.2. from Avaya Inc., a global leader in enterprise communications systems, software and services.

Virtual Observer helps call centers optimize quality assurance processes, leveraging call recording, quality monitoring and speech analytics tools to deliver complete quality optimization.

"We're very excited to be compliant with Avaya Aura Communication Manager and Avaya Aura AES. Our network of Avaya platinum business partners, as well as their customer base, can be assured of our continued faith and compliance with the Avaya platform," mentioned Rich Marcia, Marketing Director for CSI.

"Innovations based on open, standards-based platforms help incorporate new technology easily and cost-effectively and uncover new possibilities for what can be accomplished with our solution."

Coordinated Systems, Inc. is a member of the Avaya DevConnect program-an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, CSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure-speeding deployment of new applications and reducing both network complexity and implementation costs.

"Development partners like CSI are helping Avaya deliver strong performance and innovation to businesses of every size," said Eric Rossman, vice president, developer relations, Avaya. "By maintaining compliance through Avaya DevConnect, Virtual Observer offers a scalability and value in Avaya recording which allow for continued growth and ROI.

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"From my perspective the ability to utilize the tool as a way to measure effectiveness and our ability to use it for training and development purposes are important. Also, having two locations it gives my Leadership Team the ability to collaborate when reviewing monitoring sessions"

- Mike Palumbo
Iron Mountain