Virtual Observer Call Recording Solution Now Rated “Avaya Compliant”
- Call recording and quality monitoring application is compatible with key Avaya call center and IP telephony solutions.
- Helps businesses to automate their call center call recording and quality assurance processes.
East Hartford, CT — Coordinated Systems, Inc., a leading call recording and quality monitoring solution provider, today announced that its Virtual Observer solution is compliant with all call center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.
Virtual Observer helps businesses to automate their call center call recording and quality monitoring processes. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.0 and Avaya Application Enablement Services R4.1.
CSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
CSI has been delivering bulletproof call recording solutions for the Avaya Platform for many years, including implementations sold through their partners. The CSI partner channel continues to grow through strategic alignment with Avaya Platinum Business Partners.
“Success is measured in the ability to deliver to clients a product they want at a price they can afford. CSI has been constantly improving our product offerings and monitoring costs, to assure our clients get a solid product at the best price available whether from our competition or us. Our stance is ‘Simple, effective and affordable’ and it has been our mantra since 1972. With our Avaya certification we can now further that stance with the ability to provide current and future clients those same assurances as they transition to the next generation of Avaya phone platforms, “ said Robert Hutcheon, CEO of Coordinated Systems, Inc.
As a Gold member of the program, CSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like CSI who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
Being Avaya compliant, CSI is able present a robust call recording solution which can be tightly integrated within the Avaya platform, enabling CSI’s partner network of Avaya dealers to deliver incredible value to customers.
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.
About Coordinated Systems, Inc.
Coordinated Systems, Inc. (CSI) has been building great customer experiences since 1972. CSI’s Virtual Observer is a call recording solution with strong quality monitoring capabilities for contact centers looking to automate their quality assurance processes. Virtual Observer works within all Avaya environments and offers customers an extremely high value to price.
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