CSI goes live with Virtual Observations, the Call Center Blog

Now, as a companion to our full-length newsletter, we are expanding the role of the blog and making it easier than ever to stay up to date with the latest CSI news, Virtual Observer product updates, and general call center industry news.

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"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"

- Felix Salvador
UCI Medical Center