VO 3.0 is an extraordinary upgrade from version 2.1 or older; Enhancements include visual playback, media encryption, auto-scheduler and more, including a completely redesigned recording engine and .net services.
Redesigned recording engine
Better data compression, more efficient server usage
Enhanced Security with “User / Group Policies”
Revamped playback mode shows gaps in audio
Expanded reporting capabilities with New VO Report Writer
Greater compatibility with external services including CTI, SMDR and VoIP
Automatically deliver eLearning material based on Evaluation Outcome
Upgrade to Virtual Observer 3.0
What's New In VO 3.0:
- Quality Monitoring Features
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!"
- Richard Prescott
Iron Mountain
Iron Mountain

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