Virtual Observer - Call Recording & Quality Monitoring Solutions
VO 3.0 is an extraordinary upgrade from version 2.1 or older; Enhancements include visual playback, media encryption, auto-scheduler and more, including a completely redesigned recording engine and .net services.

Upgrade to Virtual Observer 3.0

What's New In VO 3.0:

  • Redesigned recording engine
  • Better data compression, more efficient server usage
  • Enhanced Security with “User / Group Policies”
  • Revamped playback mode shows gaps in audio
  • Expanded reporting capabilities with New VO Report Writer
  • Greater compatibility with external services including CTI, SMDR and VoIP
  • Automatically deliver eLearning material based on Evaluation Outcome

  • "I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!"
    - Richard Prescott
    Iron Mountain
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    CSI - building great customer experiences since 1972