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July 27, 2010
Nothing Casual About This Massachussets Company's Growth

July 19, 2010
Innovation in the Call Recording Space

June 11, 2010
Unified Communications Dealers: Enhance Revenue Streams with App Sales

June 11, 2010
Future Contact Centers Are in the Hands of our Children

June 11, 2010
Healthcare Facility Creates Call Center of Excellence

June 11, 2010
Over 37 years in business, CSI's CEO speaks to longevity and success

April 19, 2010
The Rewarding, Renewing Cycle of Sales-Technical-Sales

February 23, 2010
CSI earns Partner Loyalty Recognition honor at 2010 NACR Sales Conference

February 3, 2010
Health System Provider Extends Quality Process to Call Center Using Call Recording...

January 19, 2010
Virtual Observer & Server Virtualization: Lean, Green & Mean

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Hot Topics: Virtual Observer Call Monitoring

DMCC INTEGRATED EVALUATION E-LEARNING Integrated Screen Capture SURVEYING integration Siemens Media Encryption Cisco Mitel Agent Auditing performance reporting LIVE VIDEO MONITORING CMAPI CTI Supervisor-Agent Chat Auto-Archiving SMDR 100% recording Nortel 3com PLAYBACK Shoretel Avaya

"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The “make media list” feature with web playback has a lot of benefits, although I haven’t had the opportunity to really put this feature to use yet...Overall a very happy user!"

- Yvonne Toutant
Resolution, Inc.