News Center
Subscribe in a reader or you can also
subscribe by email
10 Ways to Boost Customer RetentionDecember 21, 2011
Everyone's talking about Screen TimeDecember 21, 2011
Top 10 Benefits of Real-Time Dashboard Analytics for Contact CentersDecember 8, 2011
How did 1-800-GOT-JUNK nearly double contact center productivity amidst rapid growth?December 7, 2011
Inside CSI: Driving quality implementations with both hands on the wheelJune 8, 2011
Meeting of the contact center minds in Foxboro, MAMay 5, 2011
4.0 reasons to celebrateMay 2, 2011
Latest Version of Virtual Observer Ushers in a New Era of Call Recording & Quality OptimizationMarch 7, 2011
Automating the call scoring process with speech analyticsJanuary 4, 2011
Leading Publisher Leans on Call Recording System For Training New Reps
Hot Topics: Virtual Observer Call Monitoring
- Quality Monitoring Features
- Professional Services
- Quality Monitoring Solutions By Industry
- Supported Phone Systems
- Call Recording Methods
"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"
- Stephen McDevitt
Cigars International
Cigars International
Build Your Solution
Request a Demo
Quick Contact Form
No time to chat or call? Use our quick contact form and we will respond shortly to your call recording need.
or call us at 860-289-2151
News Center
December 21, 201110 Ways to Boost Customer RetentionDecember 21, 2011
Everyone's talking about Screen TimeDecember 21, 2011
Top 10 Benefits of Real-Time Dashboard Analytics for Contact Centers
Print Page
