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CSI earns Partner Loyalty Recognition honor at 2010 NACR Sales ConferenceFebruary 10, 2010
Over 37 years in business, CSI's CEO speaks to longevity and successFebruary 3, 2010
Health System Provider Extends Quality Process to Call Center Using Call Recording...February 2, 2010
Healthcare facility creates call center of excellenceJanuary 19, 2010
An Opinion on Social Media and the Contact CenterJanuary 19, 2010
Call Center Agent Training: Onsite vs. Webinar TrainingJanuary 19, 2010
These are the rules of business...in call logging terms, that is.January 19, 2010
Virtual Observer & Server Virtualization: Lean, Green & MeanDecember 1, 2009
Quick List: Benefits of Quality MonitoringNovember 5, 2009
Nex-Tech implements Virtual Observer for automating customer service initiatives
"We use Virtual Observer (VO) as a major training tool. Within the past year we have hired many new employees, and VO has helped management see their progress."
- Gail Kunda
Harper Collins
Harper Collins
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