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Enhancing Quality Monitoring with Speech AnalyticsAugust 19, 2010
Enhancing Agent Assistance in the Call CenterJuly 27, 2010
Nothing Casual About This Massachussets Company's GrowthJuly 19, 2010
Innovation in the Call Recording SpaceJune 11, 2010
Future Contact Centers Are in the Hands of our ChildrenJune 11, 2010
Unified Communications Dealers: Enhance Revenue Streams with App SalesJune 11, 2010
Over 37 years in business, CSI's CEO speaks to longevity and successJune 11, 2010
Healthcare Facility Creates Call Center of ExcellenceApril 19, 2010
The Rewarding, Renewing Cycle of Sales-Technical-SalesFebruary 23, 2010
CSI earns Partner Loyalty Recognition honor at 2010 NACR Sales Conference
Hot Topics: Virtual Observer Call Monitoring
"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"
- Stephen McDevitt
Cigars International
Cigars International

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News Center
August 24, 2010Enhancing Quality Monitoring with Speech AnalyticsAugust 19, 2010
Enhancing Agent Assistance in the Call CenterJuly 27, 2010
Nothing Casual About This Massachussets Company's Growth
