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Catholic Knights implements Virtual Observer to enhance agent trainingJune 22, 2009
A Special Father's Day, Complete With Excellent Customer ServiceJune 17, 2009
Virtual Observer Earns ShoreTel CertificationJune 4, 2009
CSI puts quality monitoring to work for eRx NetworkMay 27, 2009
Three ways call recording and quality monitoring can provide an instant return on investmentMay 19, 2009
Call center quality monitoring can yield dramatic improvementsMay 1, 2009
Going the classic trade show route in an era of TwitterOctober 14, 2008
Virtual Observer helps Lockheed Federal Credit Union Deliver Timely Member ServicesAugust 15, 2008
Data Defender locks down security of valuable customer informationApril 28, 2008
Virtual Observer call recording solution now rated "Avaya Compliant"
Hot Topics: Virtual Observer Call Monitoring
"What we like most about Virtual Observer is the security: PCI standards, Internal Security, Ease of use – it should be simple. Customization and flexibility is also important -- being able to integrate with different phone systems, customizable reports, customizable columns/fields"
- Todd DeBoer
Baudville, Inc.
Baudville, Inc.
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August 24, 2010Enhancing Quality Monitoring with Speech AnalyticsAugust 19, 2010
Enhancing Agent Assistance in the Call CenterJuly 27, 2010
Nothing Casual About This Massachussets Company's Growth
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