"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The make media list feature with web playback has a lot of benefits, although I haven't had the opportunity to really put this feature to use yet…Overall a very happy user!"
- Yvonne Toutant
Resolution, Inc