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"Dear CSI, I am the Director of Customer Service with Cooper Crouse Hinds in Syracuse NY. Upon starting my new position in June 2005, it was my imperative to improve our customer service to world class levels while maintaining our current output. Included in my short and long term stratgey was training and assessment of performance. I realized we had an older version of Virtual Observer and used is sparingly to listen to my team of CSR's. The CSI team was able to talk us through an implementation plan as well as train us on the new functionality. I am extremely pleased with the new functionality -- it provided a great value to our organization. I am routinely listening and evaluating our agents, and package day to day calls for upper management to review."

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Cooper Crouse Hinds
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Home > Newsroom > Virtual Observations Email Newsletter

Virtual Observations Email Newsletter

Virtual Observations Email Newsletter

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Here is what you'll find in every issue of Virtual Observations - a newsletter featuring call center tips, strategies, and news.

Best Practices - Customer Service

Call Center Knowledge Share

Tips for Improving customer service performance

Call issues that occur and the resolutions that solve them

Common Acronyms

How to maximize your use of VO 3.0

Top VO 3.0 Support FAQs

Product Development News

and much more...

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CSI - building great customer experiences since 1972

Coordinated Systems, Inc.     165 Burnside Avenue     East Hartford, CT 06108     860-289-2151

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