04/25/08 Call Recording should be a one-time purchase

03/03/08 Feedback on VO from Lockheed Federal Credit Union

02/22/08 Growing catalog company benefits from use of VO

02/18/08 EFFCU: another credit union success story

02/05/08 Changes in Call Recording Should Be Seamless

01/10/08 What makes a Good Partnership?

12/19/07 Featured content: VO Live

11/29/07 CSI selected for Avaya DevConnect Gold program

11/19/07 Avaya DevConnect Announcement

10/02/07 More than just a logger...

09/24/07 Phone system compatibility update

09/13/07 Create virtual training libraries

09/05/07 Recent feedback from clients

08/24/07 Greatest hits

07/27/07 CSI seeks technology sales candidates

07/17/07 Harry & David scale up their call quality monitoring for the holidays

06/04/07 CSI seeks candidates for marketing internship

04/03/07 CSI seeks candidates for customer service position

03/05/07 Daylight Savings Time announcement

02/22/07 Virtual Observations # 6

02/20/07 Results Companies Inc. selects Virtual Observer to rapidly create better trained customer service agents

02/01/07 Gain valuable customer insight with VO Survey

01/08/07 Announcing enhancements to our line-up of quality monitoring features

12/27/06 CSI seeks experienced call center applications developers

12/20/06 Maverik, Inc. leverages VoIP technology...

12/13/06 CSI seeks call center solution sales candidates

12/12/06 CSI goes live with the Virtual Observations Call Center Blog!

12/05/06 CSI customer Harry & David spreads holiday cheer to troops in Afghanistan

10/06/06 Virtual Observations # 5

10/04/06 Quality monitoring company updates breakthrough call logging software with encryption and unlimited storage

08/17/06 An Interview with CSI's Product Development Manager

08/01/06 Virtual Observations # 4

07/27/06 The Virtual Observer (VO) VoIP call quality monitoring suite offers a heightened level of security and payment card industry (PCI) compliance.

06/19/06 Top 10 ways that Virtual Observer creates better trained agents

06/07/06 Start Small and Think Big!

05/23/06 Virtual Observations # 3

04/19/06 Top 10 tips to conducting a successful quality monitoring implementation

02/20/06 Virtual Observations # 2

02/16/06 Crutchfield turns up the volume in its' call center quality assurance

01/11/06 Day-Timers, Inc. selects CSI for call center monitoring and QA

11/02/05 CSI debuts their call center industry newsletter

11/01/05 CSI relaunches website to coincide with product upgrade

10/21/05 VO 3.0 adds many enhancements to an already loaded solution

10/14/05 Easing the fear of big brother