Virtual Observer (VO) supports recording technologies for all models of Avaya Phone Systems, including enterprise scale models such as S8700, Voice over IP systems such as IP office, legacy systems such as the Definity, and more. VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through CMAPI/DMCC direct integration

Virtual Observer supports the following models of Avaya Phone Systems:

Avaya 4200
Avaya OmniPCX 4400
Avaya OmniPCX Enterprise
Avaya ACD System
Avaya DEFINITY 2 wire
Avaya DEFINITY 4 wire
Avaya DEFINITY 4 wire (5ESS Ext.)
Avaya INDeX
Avaya S8300 2 wire
Avaya S8300 Server
Avaya S8400 Media Server
Avaya S8500 Media Server
Avaya S8710 Media Server
Avaya S8720 Media Server
Avaya S8730 Server
Avaya Merlin Magix
Avaya Merlin Magix MLX (BRI)
Avaya IP Office (Voip)
Avaya IP 9600 series

The following Avaya communications components are supported for integration:
Avaya AES (Application Enablement Services)
Avaya Communications Manager
Avaya Interaction Center
Avaya Contact Center Express
Avaya Customer Interaction Express
Avaya G Series Media Gateways
Avaya Unified Communication Center

If your Avaya model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!