The Virtual Observer (VO) 3.0 Call Logger, a total recording solution for call centers, can now be bolstered with virtual unlimited storage, enhanced playback and media encryption.

The VO Logger is expandable to include a full featured quality monitoring suite. The VO Call Logger works in most VoIP, traditional TDM, and hybrid digital/analog/IP environments.

There are many call loggers on the marketplace today. Many of the more affordable solutions offer basic recording and limited playback features. Many are simple hardware recorders requiring managers to physically visit the unit to view recordings. Many offer extended features at a much higher price and will often force feature purchases that are neither necessary or in the future plans of the customer.

Our approach is a bit different. As with our Virtual Observer 3.0 random sample recording edition, we pack all the important features into the core model and allow customers to pick and choose what other functionality they need. The VO Logger is priced for the mid-market, yet easily extends to the enterprise for multi-location logging to a centralized database.

The VO Logger comes optionally equipped with two significant features: Auto-Archiving and Media Encryption. With Auto-Archiving, companies can achieve virtual unlimited storage using automated storage and purging rules combined with a DVD recorder, NAS or SAN device. Events can be stored to any network-enabled device.

Virtual Observer supports a large variety of VoIP and TDM/Legacy phone systems: Cisco, Avaya, 3COM, Siemens, Nortel, Mitel, as well as any SIP-enabled VoIP systems.