About VO Live:
Virtual Observer's Live suite of features presents the supervisor with a tremendous level of insight into the agent's activity. With VO Live's ability to view thumbnails of all agent screen activity in real time, supervisors are able to get a good idea of who is using applications properly and who might not be using the company's internet access in the best interest of the company. Supervisors can take control of the agent's desktop and physically guide them to the proper navigation they need to take care of the customer. Supervisors can send instant messages to agents, providing immediate help or in certain situations, telling them to "get back to work". Watchdog features aside, VO Live is a powerful training tool and helps close the loop in maximizing the call resolution process.

About Virtual Observer The VO Live suite of features works within Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents, designed to provide significant value for the enterprise.

About CSI Coordinated Systems, Inc. (CSI) has been in business since 1972. CSI employs a "Start Small, Think Big" philosophy that allows call centers to use a phased approach and still receive a high impact return on investment when implementing call recording and quality monitoring technology. Virtual Observer supports a large variety of VoIP and Analog/Digital/TDM phone systems, including, but not limited to Cisco, Avaya, 3COM, Siemens, Nortel, and Mitel. CSI is a Gold-level member of the Avaya DevConnect program.