Recording Methods

VO's wide array of recording methods allows you to select the right fit for your goals and objectives.

Your Choice For Random Sample VoIP Recording or 100% VoIP Call Logging - with call center quality monitoring
Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers, allows for recording calls and desktop activity using a variety of methods, including random sample VoIP recording. VO is fully customizable and designed to continuously improve the performance of your call center agents. Whether you have a 10 agent small call center or a multiple-location, 10,000 seat enterprise, we can provide you with a call recording method that meets your specific requirements.

Options:
Regardless of why you wish to implement a call recording and quality monitoring solution, you will need to decide how to record audio, when to record audio and what, if not all, audio to record. The Virtual Observer audio recording engine may be configured as follows:

How to Record Audio?

Record a Random Sample of calls on VoIP (Voice Over IP) or TDM/Legacy phone systems

Record all calls on VoIP or TDM/Legacy phone systems

Distributed LAN

Analog Service Observe

Digital Service Observe

Trunk Tapping

Extension Tapping

When to Record Audio?

CTI Triggers

SMDR Triggers

Block of Time

Hook State Change

Voice Activation

On-Demand

What Audio to Record?

100% Call Logging

Percentage of Calls

Random Samples

Specific Call Types

User Defined Criteria

Multitude of Scheduling Options

Big Time ROI...VO's Recording methods enable you to:

Comply with liability requirements

Record as many or as few calls as needed

VO will scale with your QA initiatives

Free up resources by eliminating manual, dedicated human monitoring

Record in multiple locations using shared database servers

How It Works For You:

Determine if your company requires all calls to be recorded or only a sample
Determine how many calls per month you want to capture, per agent. Most companies utilize random sample recordings - for example, 10 calls per agent per month at fifteen minute intervals.
VO will auto-schedule your recordings

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	Products & Solutions Virtual Observer Core Features Evaluation VO Live Recording Methods Analytics Add-On Modules Benefits Screenshots Request a Demonstration Professional Services Testimonials "Dear CSI, I am the Director of Customer Service with Cooper Crouse Hinds in Syracuse NY. Upon starting my new position in June 2005, it was my imperative to improve our customer service to world class levels while maintaining our current output. Included in my short and long term stratgey was training and assessment of performance. I realized we had an older version of Virtual Observer and used is sparingly to listen to my team of CSR's. The CSI team was able to talk us through an implementation plan as well as train us on the new functionality. I am extremely pleased with the new functionality -- it provided a great value to our organization. I am routinely listening and evaluating our agents, and package day to day calls for upper management to review." - Steve McQueen Cooper Crouse Hinds		Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us No time to chat or call? Use our quick contact form and we will respond shortly! first name last name company email address phone number how did you find us? comments Home > Products & Solutions > Virtual Observer > Core Features > Recording Methods Recording Methods Recording Methods VO's wide array of recording methods allows you to select the right fit for your goals and objectives. *Your Choice For Random Sample VoIP Recording or 100% VoIP Call Logging - with call center quality monitoring* Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers, allows for recording calls and desktop activity using a variety of methods, including random sample VoIP recording. VO is fully customizable and designed to continuously improve the performance of your call center agents. Whether you have a 10 agent small call center or a multiple-location, 10,000 seat enterprise, we can provide you with a call recording method that meets your specific requirements. Options: Regardless of why you wish to implement a call recording and quality monitoring solution, you will need to decide how to record audio, when to record audio and what, if not all, audio to record. The Virtual Observer audio recording engine may be configured as follows: How to Record Audio? Record a Random Sample of calls on VoIP (Voice Over IP) or TDM/Legacy phone systems Record all calls on VoIP or TDM/Legacy phone systems Distributed LAN Analog Service Observe Digital Service Observe Trunk Tapping Extension Tapping When to Record Audio? CTI Triggers SMDR Triggers Block of Time Hook State Change Voice Activation On-Demand What Audio to Record? 100% Call Logging Percentage of Calls Random Samples Specific Call Types User Defined Criteria Multitude of Scheduling Options Big Time ROI...VO's Recording methods enable you to: Comply with liability requirements Record as many or as few calls as needed VO will scale with your QA initiatives Free up resources by eliminating manual, dedicated human monitoring Record in multiple locations using shared database servers How It Works For You: Determine if your company requires all calls to be recorded or only a sample Determine how many calls per month you want to capture, per agent. Most companies utilize random sample recordings - for example, 10 calls per agent per month at fifteen minute intervals. VO will auto-schedule your recordings Click here to print this content. CSI - building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151 Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us \| Sitemap Build Your Solution \| Request a Demo \| Call Center Quality Monitoring \| Newsroom Sitemap