Screen Capture creates a true full-motion video using an industry leading lossless video compression codec. The video is a smooth, real time capture of your MS-Windows desktop environment, including multi-monitor support in call-center environments.
The Screen Capture module works within Virtual Observer (VO) 3.0 Professional, a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO's Screen Capture allows for audio recording and screen recording with synchronized playback.
Features:
Industry Leading High-Compression Lossless Video Codec
Only Captures Delta or Screen Changes
Captures 2 to 7 Frames Per Second Based on Available CPU Cycles (Optimize-Mode)
Full Motion Video without individual slide images
Functions as a Windows NT-Service completely stealth to the Agent
Big Time ROI...VO's Screen Recording enables you to:
Improve agent performance by monitoring CRM usage
Reduce Call Wrap-Up by improving CRM process flow
Produce "New Hire" Training Materials
Include Screen Recordings in Content Deliverables and e-Learning
How It Works For You
- The screen capture component begins recording on the Agents PC when the Recording Server starts recording audio on the PBX.
- Synchronized playback allows managers to zoom, pause, play, fast-forward and jump between different areas within an event.
- Screens can be exported along with audio and delivered in many different formats.