Virtual Observer (VO) supports recording technologies for many models of Shoretel phone systems, including:

Shoretel IP Telephony
Shoreware Call Manager
Shoretel Contact Center
Shoreware Director
Shoreware Unified Messaging

VO connects using several different methods, including:

- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through API/direct integration

The Virtual Observer Logger for Shoretel is an appliance-based VoIP call recording software solution for your business.

Key Features:
- Always on Call Recording
- Record Media Encrypted Calls
- Supports Multi-Site Environments
- Web based Management
- Search Capability
- Flexible Access Rights
- Archive Recordings
- Records T1, T1 PRI & POTS line trunk calls from any location
- Detailed views of recordings
- One-time or Scheduled settings

Designed around ShoreTel Architecture, The Virtual Observer Logger for ShoreTel:
- records ShoreTel phone calls by integrating ShoreWare Server
- integrates with the ShoreTel System and runs on Windows Servers.
- requires no LAN port mirroring.
- can record calls at any site via a WAN.
- Integrates using ShoreTel Telephony Application Interface (TAPI)

The Virtual Observer ShoreTel Logger Base Package includes:
- Dual core rack mounted server with Windows Server 2003 License
- ShoreTel TAPI Application License
- Flexible storage options to store call recordings on local disk NAS/SAN

Specifications:
Operating System
- Windows Server 2003 for Telecommunications Systems

Storage:
- 267 hrs of recording per GB of storage

Supported Protocols:
TAPI - g.729a, g.711, ADPCM, Linear CODECs

Download the Virtual Observer PDF!