Custom Integrations
Virtual Observer works really well with others!Enhance Virtual Observer's power by pulling in ACD Statistics, CTI Event Data, SMDR/CDR data and much much more. CSI’s Professional Services Team can create custom connectors to push and pull data from various back-end systems.
CSI has experience with all major vendors in the call center industry, such as:
- Aspect
- Genesys
- Siebel
- Salesforce
- SAP
- Avaya
- Cisco
- Siemens
- Nortel
- Shoretel
- Mitel
- NEC
- 3com
- EnVOX
- ZeaCom
- AI-Logic
- DiaLogic
- CyberTech
- Dell
- HP
- IBM
- Microsoft
"Some of the most beneficial features in Virtual Observer are the statistics, the packaging of events –used for “exemplary customer service calls” or “not so great customer service calls” as well as the on demand recording capability"
- Felix Salvador
UCI Medical Center
UCI Medical Center

