Home > Professional Services > Custom Integrations

Custom Integrations

Virtual Observer works really well with others!

Enhance Virtual Observer's power by pulling in ACD Statistics, CTI Event Data, SMDR/CDR data and much much more. CSI’s Professional Services Team can create custom connectors to push and pull data from various back-end systems.

CSI has experience with all major vendors in the call center industry, such as:

Aspect
Genesys
Siebel
Salesforce
SAP
Avaya
Cisco
Siemens
Nortel
Shoretel
Mitel
NEC
3com
EnVOX
ZeaCom
AI-Logic
DiaLogic
CyberTech
Dell
HP
IBM
Microsoft

Feel free to inquire today by filling out our "Quick Contact Form" on the right hand sidebar.

"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The “make media list” feature with web playback has a lot of benefits, although I haven’t had the opportunity to really put this feature to use yet...Overall a very happy user!"

- Yvonne Toutant
Resolution, Inc.