Home > Professional Services > Onsite Training & Implementation

Onsite Training & Implementation

Leverage the value of our professional services experience to get your call monitoring system installed and delivering value

CSI offers on-site training services allowing customers to realize the most potential and value for their investment. Customers may request specific training in specific areas or ask CSI to formulate a training plan to meet their goals. With an enthusiastic, captive audience that is ready to learn, we can have you up and running in rapid time.

Our professional services team can improve the overall training & implementation experience by:

Establishing a personal relationship between our customer and our Support department, removing the "voice on the other end of the phone" process. Our trainers get to visit your company, get a feel for the business you are in, the culture at your company, and what your business goals are regarding the implementation of VO. With over 1,000 companies visited by us over the years, we have the experience level and expertise to adjust our training to your business, or offer implementation or evaluation form suggestions to you, as requested.
Reviewing your "Administrative Requirements" regarding data integrity, user permissions, etc. We can then work with you to implement the level of security you need.
Meeting with IT and Telephony personnel to review how VO works. We want to be partners with these departments so the user of the software (the ultimate customer) has a product that can be easily supported.
Allowing us to provide both "group" and / or "individual" sessions. We have held sessions for as many as 200 people in an auditorium setting to individual "hand-holding" for a customer not comfortable using a pc. We once held 4-consecutive days of 2-hour sessions, with 20 users at each session, for a total of 320 folks trained during one visit!
Spending individual time, if needed, on the creation of Evaluation Questionnaire, if needed.

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International