Home > Recording Methods

Call Recording Methods

Virtual Observer (VO) offers multiple methods to record your customer interactions. From traditional analog/digital/tdm recording to VoIP call recording. In most situations, VO provides a seamless transition for one recording method to the next, protecting your valuable investment. We've been doing this for a long time, and have many ways to record your calls, from on-demand recording to T1 recording to the latest API integrations, we promise to deliver the most cost effective and productive recording configuration possible.

Please browse the various methodologies on the left. We also have a menu of supported phone systems on the sidebar as well.

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

"The upgrade went very smooth from a technical standpoint. The features/value of the new software were worth the time and the effort, and they have been helpful. The main features I liked were the programs running as services, the auto scheduler (so we don't forget to run) and the audio view of the recording to find the voice portions. Overall it's been good. We will continue to look at upgrades like screen shots and CTI connections as we grow into this"

- Mark Nelson
Goodyear Tire and Rubber