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Call Recording Methods

Virtual Observer (VO) offers multiple methods to record your customer interactions. From traditional analog/digital/tdm recording to VoIP call recording. In most situations, VO provides a seamless transition for one recording method to the next, protecting your valuable investment. We've been doing this for a long time, and have many ways to record your calls, from on-demand recording to T1 recording to the latest API integrations, we promise to deliver the most cost effective and productive recording configuration possible.

Please browse the various methodologies on the left. We also have a menu of supported phone systems on the sidebar as well.

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"

- Tobey Aronsohn
Childrens Memorial Hospital