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API Integrations

Virtual Observer works really well with others!

Virtual Observer works straight out of the box with most leading PBX vendors. CSI’s Professional Services Team can also integrate with most popular phone system APIs for a "no hardware" implementation.

CSI has experience with all major vendors in the call center industry, such as:

Avaya
Cisco
Siemens
Nortel
Shoretel
Mitel
NEC
3com
Aspect
ZeaCom

In addition, our engineering team can explore writing custom connectors to phone systems which are not currently supported. Feel free to inquire today by filling out our "Quick Contact Form" on the right hand sidebar.

"We chose CSI because it was a very affordable product that provided as many or more features than the pricey competition. They offer a product that allows small organizations to monitor quality like large organizations do. Actually, the VO product has more features than the one that I used when working for a large third party call center (33,000 + employees)."

- Margaret Hooper
Pica Group