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API Integrations

Virtual Observer works really well with others!

Virtual Observer works straight out of the box with most leading PBX vendors. CSI’s Professional Services Team can also integrate with most popular phone system APIs for a "no hardware" implementation.

CSI has experience with all major vendors in the call center industry, such as:

Avaya
Cisco
Siemens
Nortel
Shoretel
Mitel
NEC
3com
Aspect
ZeaCom

In addition, our engineering team can explore writing custom connectors to phone systems which are not currently supported. Feel free to inquire today by filling out our "Quick Contact Form" on the right hand sidebar.

"One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice"

- Jason Phillipson
Harry and David