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Call Recording Methods

Virtual Observer (VO) offers multiple methods to record your customer interactions. From traditional analog/digital/tdm recording to VoIP call recording. In most situations, VO provides a seamless transition for one recording method to the next, protecting your valuable investment. We've been doing this for a long time, and have many ways to record your calls, from on-demand recording to T1 recording to the latest API integrations, we promise to deliver the most cost effective and productive recording configuration possible.

Please browse the various methodologies on the left. We also have a menu of supported phone systems on the sidebar as well.

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

"Aside from loving the ease and convenience of recording Customer Service Representatives (random scheduling / once a CSR is added there is no need to follow up to ensure they are being recorded) it is very user friendly when retrieving calls for monitoring purposes and feedback"

- June Bruce
A. Duie Pyle