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Call Recording Methods

Virtual Observer (VO) offers multiple methods to record your customer interactions. From traditional analog/digital/tdm recording to VoIP call recording. In most situations, VO provides a seamless transition for one recording method to the next, protecting your valuable investment. We've been doing this for a long time, and have many ways to record your calls, from on-demand recording to T1 recording to the latest API integrations, we promise to deliver the most cost effective and productive recording configuration possible.

Please browse the various methodologies on the left. We also have a menu of supported phone systems on the sidebar as well.

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International