VoIP Call Recording

If you have already invested in a VoIP environment, or even if you are planning your transition to a VoIP system, Virtual Observer is ready to record your VoIP environment and turn your recorded calls into valuable assets.

Virtual Observer's VoIP recording delivers:

• 100% call logging
• Selective Screen Capture
• Integrated Evaluation & Performance Reporting
• VO Live Agent Video Monitoring & Supervisor-Agent Chat

• Integration directly with Avaya (CMAPI/DMCC), Cisco (JTAPI/Active Recording) and Shoretel VoIP systems using APIs. This removes the needs for hardware expenses.
• Packet Sniffing on Avaya, Cisco, Nortel, Mitel, NEC. For the "packet sniffing" methodology, Virtual Observer uses a Network Appliance loaded with a packet sniffing recording engine to capture voice conversations from a VLAN. The Virtual Observer Network Appliance is a stand-alone MS-Windows 2003 Server connected to a QOS (Quality of Service) or SPAN (Switch Port Analyzer) port on a managed switch, such as a CISCO Catalyst. This device works similar to a Network Analyzer in that traffic from all ports on the switch are mirrored to one port, which acts as the SPAN port, and captures and stores the packets. This method is less intrusive to the phone environment and scales well beyond the average failing point of other tap methods. The "SPAN" method of harvesting VoIP conversations will scale up to and beyond 200 channels on a single Pentium 4 computer.
• Virtual Observer's professional support team can write a custom connector to your IP provider's software.