Recording Audio - Help with the Call Monitoring Process
Regardless of why you wish to implement a call recording and quality monitoring solution, you will need to decide how to record audio, when to record audio and what, if not all, audio to record. The Virtual Observer audio recording engine may be configured as follows:
How to Record Audio?
Analog Service Observe
Digital Service Observe
Trunk Tapping
Extension Tapping
Voice Over IP
Distributed LAN
When to Record Audio?
CTI Triggers
SMDR Triggers
Block of Time
Hook State Change
Voice Activation
On-Demand
What Audio to Record?
100% Call Logging
Percentage of Calls
Random Samples
Specific Call Types
User Defined Criteria
Multitude of Scheduling Options
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