Performance Reporting - Help Guide

Performance Reporting - Help with the Call Monitoring Process

The final piece of the Call Recording and Quality Monitoring solution is the reporting capabilities.

A complete call recording and call monitoring soltuion should include a multitude of reporting options to satisfy almost any need, and with the additional data captured can be used to compliment call accounting, ACD statistics and much more.

Most systems should includes standard master file reports, performance reports, delivered materials reports and a report writer for customized site specific reporting.

Click here to print this content.

CSI - building great customer experiences since 1972

Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151

Build Your Solution | Request a Demo | Call Center Quality Monitoring | Newsroom Sitemap



	Most Requested Pages Virtual Observer Start Small, Think Big CSI selected for Avaya... Create Better Trained Agents CTI Testimonials "I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!" - Richard Prescott Iron Mountain		Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us No time to chat or call? Use our quick contact form and we will respond shortly! first name last name company email address phone number how did you find us? comments Home > Performance Reporting - Help Guide Performance Reporting - Help Guide Performance Reporting - Help Guide Performance Reporting - Help with the Call Monitoring Process The final piece of the Call Recording and Quality Monitoring solution is the reporting capabilities. A complete call recording and call monitoring soltuion should include a multitude of reporting options to satisfy almost any need, and with the additional data captured can be used to compliment call accounting, ACD statistics and much more. Most systems should includes standard master file reports, performance reports, delivered materials reports and a report writer for customized site specific reporting. Click here to print this content. CSI - building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151 Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us \| Sitemap Build Your Solution \| Request a Demo \| Call Center Quality Monitoring \| Newsroom Sitemap