Support
Our biggest differentiator is our customer service. Wait until you see the difference in yours! We've been building great customer experiences since 1972. There are many reasons why we are able to maintain a 97.5% customer retention rate. Among the reasons:- With permission, we can proactively monitor all installs and typically detect and fix any issues before they become problems
- We employ experienced support professionals who truly appreciate and care about your business
- Our pro-customer strategy allows you to shop for other complimentary technologies vs. having to shop for call recording again
- When you call us, you can always rest assured that a human will answer the phone.
Please ask your solution engineer for a comparative description so you select the right program for your organization.
"I have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with Technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate Technical aptitude is far too rare!"
- Richard Prescott
Iron Mountain
Iron Mountain
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