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Support

Our biggest differentiator is our customer service. Wait until you see the difference in yours!

We've been building great customer experiences since 1972. There are many reasons why we are able to maintain a 95%+ customer retention rate. Among the reasons:

With permission, we can proactively monitor all installs and typically detect and fix any issues before they become problems
We employ experienced support professionals who truly appreciate and care about your business
Our pro-customer strategy allows you to shop for other complimentary technologies vs. having to shop for call recording again
When you call us, you can always rest assured that a human will answer the phone.

Customers can choose from either Standard Support program or the Mission Critical 24x7 Support Program.

Please ask your solution engineer for a comparative description so you select the right program for your organization.

"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"

- Tobey Aronsohn
Childrens Memorial Hospital