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Supported Phone Systems

Virtual Observer is compatible with most popular phone systems such as: Avaya
Cisco
NEC
3COM
ShoreTel
Mitel
Nortel
Siemens
Aspect
Alcatel
Samsung
Comdial

Active Recording Methods:

Avaya DMCC
Cisco Active Recording
Nortel DMS
Mitel SRC
3COM Active

Other supported phone systems include:

Ascom
Bosch
Broadsoft SIP
EADS
eOn
Ericsson
Fujitsu
Hosted SIP
Inter-tel
LG
Panasonic
Philips
Rockwell
Selta
SIP (Voip)
Telrad
Tadicom
Toshiba
VOX (Voip)

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

Call Recording Methods

"We use Virtual Observer (VO) as a major training tool. Within the past year we have hired many new employees, and VO has helped management see their progress."

- Gail Kunda
Harper Collins