Home > Supported Phone Systems

Supported Phone Systems

Virtual Observer is compatible with most popular phone systems such as Avaya, Cisco, ShoreTel, NEC, Nortel, Siemens, etc.

Please browse the list of phone systems on the left sidebar menu to find yours.

If you don't find your phone system on the list, please be aware we can connect to many different systems which are not on this list.

Other supported phone systems include:

Ascom
Aspect
Bosch
EADS
eOn
Ericsson
Fujitsu
Inter-tel
LG
Panasonic
Philips
Rockwell
Selta
SIP (Voip)
Telrad
Tadicom
Toshiba
VOX (Voip)

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

Recording Methods

"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"

- Tobey Aronsohn
Childrens Memorial Hospital