3com Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of 3com phone systems, including enterprise scale VoIP models such as those listed below.

VO connects using several different methods, including:

- 100% recording or selective VoIP recording

Virtual Observer supports the following models of 3com Phone Systems:

3com NBX IP Telephony

The following 3com communications components are supported for integration:
3com IP Contact Center
3Com eXchange Call Center

If your 3com model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Recording Methods

"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The “make media list” feature with web playback has a lot of benefits, although I haven’t had the opportunity to really put this feature to use yet...Overall a very happy user!"

- Yvonne Toutant
Resolution, Inc.