Avaya Call Recording Solutions

Read the latest Avaya-CSI success story and see how Virtual Observer was able to automate the quality initiative for a twenty-three center enterprise.

Virtual Observer (VO) supports recording technologies for all models of Avaya Phone Systems, including enterprise scale models such as S8700, Voice over IP systems such as IP office, legacy systems such as the Definity, and more.

The most flexible CMAPI/DMCC direct integrations in our space, including:
- 100% DMCC Call Recording
- Selective DMCC Recording
- On-Demand DMCC Recording
- Service Observe DMCC Recording
- Single Step Conference DMCC Recording
- Dual Registration DNCC Recording

Additional recording methods available:
- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% VoIP Logging (Passive Packet Sniffing/Port Mirroring)

The following Avaya communications components are supported for integration:
Avaya Aura
Avaya AES (Application Enablement Services)
Avaya Communications Manager
Avaya Interaction Center
Avaya Contact Center Express
Avaya Customer Interaction Express
Avaya G Series Media Gateways
Avaya Unified Communication Center

Virtual Observer supports the following models of Avaya Phone Systems:
Avaya 4200
Avaya OmniPCX 4400
Avaya OmniPCX Enterprise
Avaya ACD System
Avaya DEFINITY 2 wire
Avaya DEFINITY 4 wire
Avaya DEFINITY 4 wire (5ESS Ext.)
Avaya INDeX
Avaya S8300 2 wire
Avaya S8300 Server
Avaya S8400 Media Server
Avaya S8500 Media Server
Avaya S8710 Media Server
Avaya S8720 Media Server
Avaya S8730 Server
Avaya Merlin Magix
Avaya Merlin Magix MLX (BRI)
Avaya IP Office (Voip)
Avaya IP 9600 series

If your Avaya model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!