Cisco Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Cisco VoIP phone systems, including enterprise scale VoIP models such as those listed below.

VO connects using 100% recording or selective VoIP recording methodologies.

Virtual Observer supports the following models of Cisco Phone Systems:

Cisco Active Recording
Cisco DMS (Dual Media Streaming) Versions 7,8
Cisco Call Manager
Cisco IP
Cisco 7xxx IP phone series

The following Cisco unified communications components are supported for integration:
Cisco Unified Communications Manager
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Business Edition
Cisco Unified Contact Center Express
Cisco Unified Contact Center Enterprise
Cisco IPCC

If your Cisco model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Call Recording Methods

"From my perspective the ability to utilize the tool as a way to measure effectiveness and our ability to use it for training and development purposes are important. Also, having two locations it gives my Leadership Team the ability to collaborate when reviewing monitoring sessions"

- Mike Palumbo
Iron Mountain