Home > Supported Phone Systems

Supported Phone Systems

Virtual Observer is compatible with most popular phone systems such as: Avaya
Cisco
NEC
3COM
ShoreTel
Mitel
Nortel
Siemens
Aspect
Alcatel
Samsung
Comdial

Active Recording Methods:

Avaya DMCC
Cisco Active Recording
Nortel DMS
Mitel SRC
3COM Active

Other supported phone systems include:

Ascom
Bosch
Broadsoft SIP
EADS
eOn
Ericsson
Fujitsu
Hosted SIP
Inter-tel
LG
Panasonic
Philips
Rockwell
Selta
SIP (Voip)
Telrad
Tadicom
Toshiba
VOX (Voip)

The icons below represent the most important benefits gained with Virtual Observer. You'll notice them across each specific page:

Call Recording Methods

"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"

- Tobey Aronsohn
Childrens Memorial Hospital