Mitel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

- Mitel Active Recording
- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

Mitel - SRC
Mitel 3300 MX/LX (Voip)
Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Call Recording Methods

"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"

- Kara Fitzgerald
Lockheed Federal Credit Union