Virtual Observer - Call Recording & Quality Monitoring Solutions
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Integration Phone Systems

Mitel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

Mitel 3300 MX/LX (Voip)
Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

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"The most important use of Virtual Observer for us is the ability to replay calls. This allows us to evaluate how well our reservations agents are doing and if they are meeting Five Diamond standards on every call. It has proved to be an essential training tool for us"
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