Mitel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

Mitel 3300 MX/LX (Voip)
Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Recording Methods

"What we find most beneficial is the ability to: View which agent is recording at any given time. Option to manually add agents to view segments, positions & times"

- Michelle Maldonado
Fox Racing