Mitel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Mitel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through MITAI direct integration

Supported models include:

Mitel 3300 MX/LX (Voip)
Mitel SX2000, SX200

If your Mitel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Features

Professional Services

Solutions By Industry

Supported Phone Systems

Recording Methods

"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The “make media list” feature with web playback has a lot of benefits, although I haven’t had the opportunity to really put this feature to use yet...Overall a very happy user!"

- Yvonne Toutant
Resolution, Inc.