NEC Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of NEC phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping

Current models include:

Univerge Series
Q-Master Contact Center

Legacy models include:

NEC Aspire
NEC Electra Elite
NEC NEAX 2000
NEC NEAX 2400 IMS
NEC NEAX 2400 IPK
NEC NEAX 2400 IPX
NEC NEAX1000
NEC Professional
Nitsuko (now NEC) DX2E, DXE 32, DX32 i-PABX, i-Series

If your NEC model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Recording Methods

"Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The “make media list” feature with web playback has a lot of benefits, although I haven’t had the opportunity to really put this feature to use yet...Overall a very happy user!"

- Yvonne Toutant
Resolution, Inc.