Nortel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Nortel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Virtual Observer supports the following models of Nortel Phone Systems:

Nortel DMS-100
Nortel Meridian
Nortel Remote Office 9150
Nortel Norstar
Nortel Norstar BCM
Nortel SL100
Nortel BCM/M1/Succession (Voip)

The following Nortel communications components are supported for integration:
Nortel Contact Center
Nortel Contact Center Express
Nortel Contact Center Enterprise
Nortel Symposium
Nortel BCM

If your Nortel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Recording Methods

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International