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Samsung Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Samsung phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Supported models include:

Samsung DCS-828
Samsung Inforex

If your Samsung model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Recording Methods

"The most important use of Virtual Observer for us is the ability to replay calls. This allows us to evaluate how well our reservations agents are doing and if they are meeting Five Diamond standards on every call. It has proved to be an essential training tool for us"

- Zane Robinson
The Breakers